Shipping Policy

This Shipping Policy explains how [Your Brand Name] processes and delivers orders placed through our website.

By placing an order, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with shipping details.

Please note that processing time is separate from shipping time.

2. Estimated Delivery Time

Estimated delivery times vary depending on destination:

United States: 5–12 business days

Canada: 7–15 business days

United Kingdom: 5–10 business days

Australia: 7–14 business days

International: 7–20 business days

Delivery times are estimates and may vary due to customs, carrier delays, weather, or high-demand periods.

3. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

We may offer:

Free shipping promotions

Discounted shipping for limited periods

Shipping fees are non-refundable once the order has been dispatched.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.

Tracking information may take 24–72 hours to update.

If you do not receive tracking details, please contact us at:

moonsaintenterterprise@gmail.com

5. Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or taxes imposed by your country.

These charges are the responsibility of the customer.

6. Incorrect Address Information

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by customers.

If an error is noticed, contact us within 12–24 hours of placing your order.

7. Lost or Delayed Packages

If your package is delayed beyond the estimated timeframe:

We will assist in contacting the shipping carrier

We are not responsible for carrier delays once the package has been handed over.

8. Undeliverable Packages

If a package is returned to us due to incorrect address, refusal, or failure to collect, the customer may be responsible for reshipping fees.

9. Contact Information

If you have any questions regarding this Shipping Policy, please contact:

Email: moonsaintenterterprise@gmail.com